SHIPPING AND RETURNS
ChillHit Labs ships products via carriers and fulfillment centers both domestically and internationally. If you require customized shipping or other specialized assistance, please contact Company via email to inquire. Shipping dates are estimates based on the best information available to Company by the respective shipping carrier and Company cannot guarantee any such dates or estimates. Tracking of shipped packages will be provided when the respective shipping carrier offers tracking services. You are responsible for attending to delivery of packages and the risk of loss, and title to merchandise, passes to you when Company delivers the package to the respective shipping carrier for delivery.
International customers will be responsible for paying applicable customs fee or import taxes. Packages may be held at the applicable customs office or clearing agency for pick up if additional fees, taxes or duties must be collected.
Undelivered or Returned Packages
You are solely and exclusively responsible for shipping charges attributable to incorrect shipping information, undeliverable addresses or other difficulties in delivery attributable to information that Company has received form you concerning shipping.
We accept returns on all unused products, as well as electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions.
Items to be returned must be reported as soon as possible after delivery. We will need a photo of the unused item or the unopened box before we can issue you a pre-paid return label.
At this time, our current shipping solution does not allow for us to generate pre-paid shipping return labels for our international friends.
All International Purchases are final.
1. Visit our customer service form to start the refund process. You will be emailed immediately to direct you through our internal return portal.
2. Take a photo of your unused item and upload it to the returns portal. If you have any issues with uploading the photo, e-mail it directly to us at email@example.com. Please include a brief reason for the return so that we can work to better improve our products.
3. Next, you'll receive a pre-paid label from our support team. Once you've received your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it the way it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office. We cover all shipping to and from for our customers!
4. When our team has received your return, we can either perform an even exchange with a different product, or if you'd like, we can reinstate the full amount in store credit to use as you see fit!
Credit card refunds can only be arranged by special request. Credit card refunds can only go to the card used at the time of purchase.
It's that easy! All you have to do is send us a photo & pack up and drop off your return! Then, it's all in our hands as we prepare your credit or product exchange for you.
Please note that a restocking is a 20% restocking fee for all items returned within 30 days of purchase. If items are returned after 31 days of purchase only store credit will be accepted and re-stocking fee will apply. If you need more information do not hesitate to contact us at firstname.lastname@example.org